Sunday, June 30, 2013

New rail ticket refund rules from tomorrow

Special Correspondent
The Railways will not refund your ticket if it is surrendered for cancellation two hours after the actual departure of the train, as per the new refund rules effective from July 1.

The time limit for a passenger holding a confirmed ticket to cancel it and claim refund has also been changed. A confirmed ticket can now be surrendered for cancellation within six hours before the actual departure of the train, instead of the existing four hours.
No refund will be given on e-tickets having confirmed berth or seat if the request for cancellation is filed online after two hours of the actual departure of the train.
Sources in the Railways told The Hindu that the revised rules would ensure early confirmation of RAC or waitlisted passengers or upgrading of passengers with a confirmed ticket.
Earlier, passengers could get 50 per cent of the fare as refund and the claims could be submitted up to 30 days after the departure of the train.
But as per the revised rules, if the ticket is presented for cancellation at least 48 hours in advance, a full refund minus the stipulated cancellation charges will be allowed.


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